Refund Policy

1. 7-day money-back guarantee

If you are not satisfied with a Guider digital purchase — a one-time trip plan or a subscription payment — you can request a full refund within 7 days of the order date. No explanation is required.

2. How to request a refund

• Web purchases: email us at support@guider24.com with your order email or receipt, and we will process the refund through Dodo Payments for you.
• Google Play purchases: refunds are handled by Google under the Google Play refund process; we will help if Google asks for seller confirmation.

Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

3. Subscriptions and cancellation

Cancelling a subscription stops future renewals; access continues until the end of the paid period. Renewal payments are also covered by the 7-day guarantee from the date of that renewal charge.

4. Physical frame orders

Frame orders can be cancelled for a full refund until the order enters printing. Because each frame is printed to order, after printing we refund or replace items that arrive damaged, faulty or incorrect — just contact us with a photo. Your statutory consumer rights are unaffected.

5. Contact

Refund questions: support@guider24.com.